This notice explains what happens to personal information you share through www.fernesta.com and its enquiry channels.
Fernesta Digital Private Limited is responsible for the personal information described in this notice. Fernesta is headquartered at 215, Padmavati B Colony, Padmavti Colony, Nirman Nagar, Brijlalpura, Jaipur, Rajasthan 302019, India.
Privacy questions and requests can be sent to info@fernesta.com.
When you submit an enquiry or register for a brand audit, we may collect your name, work email, website, Instagram handle, business challenge, additional context, referral and campaign information, and essential technical information used to deliver and protect the form. If you contact us by telephone, email, WhatsApp, or social media, we also receive the information you choose to share through that channel.
We use this information to:
Submitting the form does not subscribe you to a marketing list. We will obtain a separate choice before sending recurring promotional email where consent is required.
We process enquiry information because you have asked us to take steps toward a possible engagement, because responding is within your reasonable expectations, or because we have a legitimate business or legal need that does not override your rights. Where the law requires consent for a particular use, we will ask for it separately and you may withdraw it.
Fernesta may use specialised providers for website hosting, security, form delivery, email delivery, and lead administration. Depending on the form-delivery path and our deployment configuration, these may include Web3Forms, Cloudflare, Resend, and a controlled spreadsheet or customer-relationship system. Information may therefore be processed in India or other countries where those providers operate. We limit access to what is needed for the stated purpose and do not sell submitted personal information.
Enquiries that do not become client engagements are ordinarily retained for up to 12 months so we can respond, follow up on the request, and maintain an accurate contact history. Information connected with an engagement, invoice, dispute, or legal obligation may be retained for the period required by applicable law or a legitimate record-keeping need. We delete or anonymise information when it is no longer needed.
Subject to the law that applies to you, you may ask us to access, correct, obtain, restrict, or delete your personal information, object to a particular use, or withdraw a consent you previously provided. You may also ask us which providers received your information.
Send the request from the relevant email address to info@fernesta.com. We may need to verify your identity before acting on it.
We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure. Links to WhatsApp, Instagram, LinkedIn, Google Maps, and other third-party services are governed by those providers' own notices.
We may update this notice when our website, providers, or legal obligations change. The current version will remain available at this address with its effective date.